Return & Exchanges

We hope you love your purchase and enjoyed your experience with Kai Rose & Co. but we understand that some things don't work out as planned.  If you are not completely satisfied with an item, you may return the item within 14 days from the time your order shows delivered.  All returns will be provided and e-gift card to used at any time.  Also, due to our inventory quantities changing daily we do NOT offer product exchanges.  Items will be shipped back at the cost of the customer.

 

To initiate a return or if you have any questions about returning an item please email support@kairoseandco.com with your order number and items you'd like to return! We will send you mailing instructions after determining if the items are eligible for return.  You will receive your account credit via email within 48 hours of us receiving the eligible items back.

 

Eligible return items must be delivered to us unused, unworn, in original packaging, and in the condition they were received or may not be eligible for refund.  

 

Please do NOT mail returns without prior contact.  They will not be accepted.